Help centre
Warehouse Direct FAQs
Quick answers on orders, delivery, returns and payments. Can't find what you need? A real person in Perth is a message away.
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Orders
How do I place an order?
Add items to your cart, click checkout and follow the steps. You'll get an order confirmation email straight away.
Do I need an account to order?
No. You can check out as a guest. An account just makes it quicker to reorder and see your order history.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't been dispatched yet we can usually change or cancel it. Once it's shipped, our refund policy applies.
I didn't get a confirmation email. What now?
Check your spam or junk folder first. If it isn't there, send us a message with your name and we'll confirm your order.
Can I place a bulk or business order?
Yes. Contact us with the products and quantities you need and we'll get back to you.
Shipping and delivery
Where do your products ship from?
Most of our range ships from warehouses in Australia. A small number of items ship from overseas suppliers, and those product pages clearly say so before you buy.
How long does delivery take?
It depends on the product and your location. Delivery times are shown on each product page and in our shipping policy. Items from overseas take longer and are clearly marked.
Do you offer free shipping?
Yes. Shipping is free on orders over $150. Below that, shipping is calculated at checkout before you pay, so there are no surprises.
How do I track my order?
When your order ships you'll get an email with a tracking number and link. Orders with items from different warehouses may arrive in separate parcels with their own tracking.
Do you deliver to regional and remote areas?
Yes, we deliver across Australia. Regional and remote addresses can take a little longer, and some bulky items may have extra delivery costs shown at checkout.
Returns and faulty items
Can I return something if I change my mind?
Our refund policy explains change-of-mind returns, including time limits and the condition items need to be in.
What if my item arrives faulty or damaged?
Contact us as soon as possible with your order number and photos. Faulty and damaged items are covered under Australian Consumer Law, and we'll arrange a repair, replacement or refund.
How long do refunds take?
Once a refund is approved, it goes back to your original payment method. Your bank or card provider may take a few business days to show it.
Payments and pricing
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and UnionPay.
Do you offer Afterpay or Zip?
Not at the moment. We'll update this page if we add buy now, pay later options.
Are your prices in Australian dollars?
Yes. All prices are in AUD and include GST. Shipping is shown clearly before you pay.
Is checkout secure?
Yes. Checkout is handled and encrypted by Shopify. We never see or store your full card details.
Why are your prices lower than other stores?
We keep margins lean and ship direct from warehouses, with no retail shopfront to pay for. Read more about us.
Products
Are your products new?
Yes, everything we sell is brand new.
Do products come with a warranty?
All products are covered by Australian Consumer Law. Where a product has a manufacturer's warranty, it's listed on the product page.
What if an item sells out after I order?
Stock levels update regularly, but if something sells out after you order, we'll contact you straight away and offer an alternative or a full refund.
What do you sell?
Everyday essentials at warehouse prices, including appliances, kids and baby products and pet supplies. See our new arrivals and best sellers.
Help and business
How do I contact you?
Send us a message through our contact page and we'll reply within 1 business day.
Where is Warehouse Direct based?
We're Australian owned and run from Ballajura in Perth, WA.
Can my business sell through Warehouse Direct?
Yes. Australian suppliers and brands can apply through our Partner Program.
Still have a question?
Send us a message and someone from our Perth team will reply within 1 business day.